Key Responsibilities : - As Sr Manager - Customer Experience, you would own the Voice of Customer for the Jupiter app and drive high impact projects that have a non-linear impact on customer experience - Elevate experience at every touch-point across the customer life-cycle by analysing data, building strategy, designing user journeys and partner with allied teams to deliver great CX - Lead and own the Voice of Customer (NPS) program. Recommend, prioritize and program-manage initiatives to address the most relevant levers of promotion and detraction - Establish a framework for measuring customer experience. Build a scientific approach that reduces guesswork with strong correlation between inputs and outputs - Drive the experience monitoring methodology - KPIs, dashboards and drive execution through metrics. Program-manage continuous improvement across each of them - Develop a deep understanding of the customer need gaps and identify new initiatives, new business areas/ products that can have a significant needle moving impact on CX. Strongly influence product, CS, business roadmaps - Be the strongest advocate for our customers and ensure that the customer voice is heard at various forums within the organization Required Skills : - Total 4-6 years of experience post MBA (5-8 years post Undergraduate degree) - Prior experience in Startups, Consulting or General Management, preferably in consumer-facing industries - Qualification : Undergraduate degree or MBA from top schools - Fluency with data analysis and insights, SQL knowledge is an added advantage

Bangalore

Senior Manager - Customer Experience - Online/eCommerce 

Senior Manager - Customer Experience - Online/eCommerce  ,Job Description for Senior Manager - Customer Experience - Online/eCommerce  in Grassik Consultants Pvt. Ltd. in  Bangalore for (4-8) years of experience. Apply Now!

Job Description for Senior Manager - Customer Experience - Online/eCommerce  in Grassik Consultants Pvt. Ltd. in  Bangalore for (4-8) years of experience. Apply Now!