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16/02 Priyanka Chauhan
Human Resource at BeatO

Views:635 Applications:182 Rec. Actions:Recruiter Actions:57

Senior Manager - Customer Experience - Healthcare (4-6 yrs)

Delhi Job Code: 892731

- Monitoring team performance, productivity and service levels on an ongoing basis

- Design & implement process charts for customer support

- Own / Drive our vision for Customer Experience across Inbound and Outbound customer channels including social media channels

- Evolve processes for inspecting and sampling the customer interaction process at every stage from contact to resolution and follow-up

- Review team and business performance statistics, determine and document areas that may need improvement

- Track and review performance of the team on a consistent basis, conduct feedback sessions with team members

Women-friendly workplace:

Maternity and Paternity Benefits

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