Senior Manager - Customer Care - BPO

Head - Customer Care, Bangalore

- Heads and Drives the Customer care global customer care team inline with the Global Strategy.

- Drives Team and Individual KPIs for enhanced deliverables and quality.

- Responsible for Planned implementation and induction of global initiatives.

- Work closely with the team to enhance employee satisfaction and deliverables.

- Identify and Recommend Process enhancements and developments and work towards design and implementation.

- Drive Process excellence through meticulous process and execution.