Senior Manager - Customer Care - BPO (12-16 yrs)
Head - Customer Care, Bangalore
- Heads and Drives the Customer care global customer care team inline with the Global Strategy.
- Drives Team and Individual KPIs for enhanced deliverables and quality.
- Responsible for Planned implementation and induction of global initiatives.
- Work closely with the team to enhance employee satisfaction and deliverables.
- Identify and Recommend Process enhancements and developments and work towards design and implementation.
- Drive Process excellence through meticulous process and execution.