Senior Manager - Control Tower - Internet/Online

Roles & Responsibilities:

- Dashboard creation Create & own process and performance dashboards for running operations in a smooth manner.

- Exception management Articulate exception management flows and continuously strive to codify decision making & thereby ensure faster actions each time.

- Customer champion Ensure promises made to customers are met by highlighting / escalating exceptions to accountable people, and monitor closure.

- Continuously detect process gaps, highlight performance issues & prioritise problem solving opportunities for operations leadership.

- Supply Planning: Participate in the S&OP process to ensure demand & supply alignment. Collaborate with ground operations teams to ensure capacity alignment with S&OP plan.