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24/06 Shobha
Senior Consultant - IT Recruitment at Value Vision Management Consultants

Views:1279 Applications:262 Rec. Actions:Recruiter Actions:10

Senior Manager - Contact Center Transformation - Consulting Firm (12-16 yrs)

Bangalore/Hyderabad/Kolkata/Mumbai Job Code: 1278755

Contact Center Transformation -Consulting

Exp-11-16 years

- Female Hiring only

Work from office- Bangalore / Hyderabad / Kolkata /Mumbai

- DCS(Digital Contacts Solutions): Contact center transformation, Interactive Voice Response (IVR), Multi- channel self-service design, Call Center Applications, Call Center Solutions, Call Center Technologies, Omnichannel Strategy

Skills Preferred:

- Demonstrate proven industry and management consulting skills while working collaboratively with business stakeholders and project teams to deliver measurable results

- Experience with short to long term business strategy, opportunity identification, current state diagnostics, business cases, roadmap design, digital-led process, functional and/ or enterprise-level transformation

- Consulting/ Industry experience in Contact Center/ Customer Experience transformation is preferred

- Understanding of CC/ CX enabling technologies like IVR, Chatbot, Conversational AI etc. is desirable

- Appreciation and passion for design-thinking, critical problem solving and a curiosity for understanding the latest in business + technology

- Ability to marry quantitative and qualitative analysis into meaningful storyboards and insights

- Structured verbal and written communication skills, strong facilitation and presentation skills

- Team leadership and proven experience in ownership and accountability of a large team/ BU

- Strong stakeholder and project management skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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