Senior Manager - Communication - Coworking Space

Senior Manager - Communication - Coworking Space

Looking for candidates with 3+ years of experience from:

a. Hotels

b. Co-working

Role:

- Develop and implement effective communication strategies that build customer loyalty programs, brand awareness, and customer satisfaction. Also reconcile related marketing budgets.

- Work with PR and Marketing to coordinate deadlines, objectives, and schedules.

- Coordinate with PR, Marketing, and Communications teams to ensure brand consistency

- Discuss issues with interdepartmental staff and management and enlist procedures to tackle them

- Driving increased membership numbers

- Organize and manage events to boost brand awareness.

- Creating, managing and growing the company's presence through IG, blogs, Twitter, Facebook, and other strategically relevant online properties.

- Coordinate with club manager to analyze all financial performance and organize work for all internal resources and recommend solution to increase productivity of club.

- Recommend potential services to management by collecting customer information and analyzing customer needs

- Responsible for Sales Mailers, follow ups and conversion of prospective members

- Handling and managing tours

- Attending Broker Events

- Create a friendly environment to facilitate high client satisfaction.

- Responsible for lead generation and community management

Operations : 

- Execute and launch community initiatives at the centre

- Maximize up-time and availability of key facilities assets like the Wi-Fi network, cafe, printers/copiers

- Resolve issues as per timeline

- Oversee new client on-boarding and off boarding at the centre

- Schedule and arrange meetings, prepare MOM as and when necessary

- Helping Admin Managers to follow up on invoices

Hospitality : 

- Maintain a positive relationship with clients, vendors & support staff

- Lead regular performance reviews of CRE

- Respond to communication-related issues in a timely manner

- Organize and participate in events to build community and boost brand awareness

- Build relationships with customers, potential customers, industry professionals