Senior Manager - Collections - NBFC/Micro LAP

Urgent opening for Senior Collections Manager Collections ( Mortgages)

Location : Noida,

Exp : min 10-15 yrs

Exp : in Micro LAP, Secured Loan.

Exp in Delhi / NCR market

CTC: 15 - 18 lacs

Job Description:

Senior Collections Manager to oversee our collections department. As a Collections Manager, you will be responsible for developing and implementing strategies to effectively manage and collect outstanding debts owed to our organization. The ideal candidate will have a strong background in collections, excellent communication and negotiation skills, and the ability to lead a team to achieve departmental goals.

Role & Responsibilities:

- End to End Collection responsibility across buckets - ( 0 to 89 DPD ) for the allocated loan against property portfolio

- Lead in house team of 5-10 field collection executives - daily updates

- Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.

- Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.

- Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.

- Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.

- Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.

- Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.

- Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.

- Prepare regular reports on collections activities, presenting data and insights to senior management.

Key Skills and Competencies as Collection and Recovery Management

- Min 4 years Experience in collections in NCR ( soft & hard buckets ) of secured portfolio - Home loan/Lap preferably in large NBFC/ HFC

- Managing the entire Delhi / NCR portfolio with good relationship management skills.

- Monitoring the employee code of conduct, cash & cheque management and loan settlements.

- Coordinate with Credit, Sales and Risk Management Units and provided feedback / inputs in order to improve & control of any risk exposure.

- Prepare daily reports and monthly MIS.

- Personal Visits to critical delinquent customers for counseling and convincing customers to clear pending dues before initiating legal action.

Required Qualifications & Skills

- Degree in business administration, finance, or a related field preferred.

- Minimum of 10 years of experience in collections, preferably 5 years in a supervisory or managerial role.

- Knowledge of legal and regulatory requirements related to collections, including fair debt collection practices.

- Must have managed the collection of LAP. Preferably in the affordable segment.

- Good knowledge of Delhi NCR and nearby areas