Senior Manager - City Logistics Operations - eCommerce/FMCG

Position- Senior Manager - City Logistics Operations

Location - Guwahati

Experience - 8+ Years

Qualification - MBA

Industry Preference - E-Commerce/FMCG.

Roles & Responsibilities:

1. Operations and Performance Management

- Ensure seemless city logistics operations in North east States and Assam (NESA). Provide leadership to the entire region/zone

- Ensure operations at regional hub level by coordinating with fulfilment team and 3rd Party co- loaders and at each DH ( Delivery Hub) level by managing DH Heads

- Ensure good performance DHs on timely deliveries, pick-ups, process compliance and system updates.

- Plan for growth in line with the organizations objectives and ensure getting the right talent at the ground level by recruiting FEs ( Field Executives ).

- Ensure efficiency improvements and contingency management by innovative solutions such as delivery route assignment, rotation of FEs.

- Analyse order volumes and other available information to ensure uniform allocation of load to DHs & FEs.

- Resolve personnel or system issues with help from other team members to ensure smooth operations.

- Provide feedback to DHs: DH heads, FEs for performance improvement.

- Conduct performance management reviews of DH heads and give training recommendations.

2. People Management

- Motivate DH Heads and delivery boys for continuous performance improvement and excellence.

- Keep employee attrition (FEs and DH Heads) to a minimum.

- Create and maintain consistent feedback activities / mechanisms to ascertain the services levels of Delivery Hubs and each FE and encourage improvements.

- Will be responsible For Regional KPI matrix.

- Cost control & P&L of the region.

- New process implementations & Innovations.

Skills:

- Should be hands on experience in Logistics operations.

- Can execute task independently or with minimum supervison.

- Should know Assamese and/or languages spoken on NESA.

- Should be aware of culture and customs prevalent there.

- Knowledge of demographics., topography of NESA.

- Strong on people management.

- Should be managing a large team current.

- DATA oriented problem solving, strong on Analytics.