Senior Manager - Call Center Operations - BPO

- Maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

- Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.

- Maintain systems by evaluating equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.

- Maintain professional and technical knowledge by tracking emerging trends in call center operations management; establishing personal networks; bench-marking state-of-the-art practices.

Profile

- 10+ years of experience is a MUST

- Prior experience in a BPO environment, leading technology infrastructure and platforms for an international call center setup

- Hands on exposure with technologies extensively used in call center management

- Familiarity with relevant call center technology and applications

- A background in systems integration in the practice of call centers would be preferred

- Strong interpersonal skills with the ability to engage and lead large teams of employees

- Ability to work in a fast-paced environment, effectively managing multiple activities and meeting deadlines; ability to set and attain goals

- Self-starter who requires minimum supervision

Job Offer

- Association with a leading MNC in the telecom industry

- High level of ownership and visibility with senior leadership

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Shweta Mehra on +91 124 452 5484.

Contact - Shweta Mehra - +91 124 452 5484

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