Senior Manager - Business Transformation/Operations Excellence - BPO

Sr.Manager/Business Transformation\Operations excellence.

We have an urgent opening for the role of Business Transformation\Operations excellence for one of the best MNC with Multiple locations(Bangalore/Delhi/Chennai/Mumbai).

Job Role : Business Transformation\Operations excellence

Experience : 10 - 16 Years (10+ Years should be relevant in OPEX)

CTC : Best in the Industry

Shifts : Flexible(24- 7)

Job Location : Multiple locations (Bangalore/Delhi/Chennai/Mumbai).

Job Description :

- Drive Improvement projects on processes to improve

a) Productivity

b) Improve SLA performance

- Interact with client/ internal stakeholders to drive and influence improvement objectives

- lead a global projects in OE

- People manager for a team

- Drives the OE program for a client/ clients in a site/ across sites

- Acts as a mentor to Six Sigma and Lean projects for his influence

- People manager for a team

- Acts as a mentor to Six Sigma and Lean projects for his influence

Skill Set required :

- Six Sigma BB/Master Black Belt with good knowledge of Lean practices

- Strong Knowledge of Quality Principles and Techniques essential

- Needs to have worked in a BPO - Operational Excellence (or similar) function /operations

- Certification in Lean and other quality practices added advantage

- Strong ability to influence