Senior Manager - Business Research - KPO

- Develop an understanding of the Offerings (SL and TS)

- Establish relationships with key partners at a senior level and deliver quality and benefit in a short span of time

- Develop industry-specific, service line level nuances as the function matures

- Harness and distribute knowledge

Responsibilities:
 
- Business research

- Collaborating with leadership like LCPS, BD/GRMs, TS Leads / Partners, SL leaders and Sr. Leaders

- Strong domain skills along with an understanding of market and competition in order to shape an offering

- Strong understanding of latest market dynamics that changes or drives different areas of new services development

- Mush have basic knowledge in product or offerings management, product development, Design Thinking, GTM strategy, business analytics, etc.

- Gather market requirements to support design and validation of offering and recommend differentiation strategy and value proposition. Drive stakeholder validation, analyzing feedback to identify and address gaps or opportunities

- Collect and analyse metrics, offering performance, gaps and opportunities. Identify and address weaknesses or GTM execution issues. Drive win/loss data collection and analysis.

- Preparation of high impact and factual reports

- Innovative frameworks and research design to conduct informal research on specific topics

- Maintaining the knowledge repositories with up-to-date content - the latest templates, proposals, collaterals

Qualifications we seek in you!

Minimum qualifications :

- Experience in conducting research and business statistics, exposure to interacting with senior leaders.

- MBA or equivalent

- Knowledge / Experience on Trust & Safety SL

- Excellent hands-on experience of multiple databases such as Cap IQ, APQC, Finilistic, LinkedIn, Factiva, Everest, NH, HfS, WSJ, PrivCo

- Business research includes strategy research, country analysis, competitor analysis, market analysis, financial analysis, qualitative and quantitative benchmarking, Porter's five forces, SWOT analysis, company analysis, industry analysis and other

- Savvy with MS Office, Excel and SAS

- Excellent Research skills and experience of working on research tools & databases

- Excellent writing and editing skills required to craft persuasive messaging and content

Preferred Qualifications :

- Experience in client-facing role and/or understanding the professional services market would be an advantage

- Good summarization skills

- Good executive presence, ability to get deal with senior partners

- Ability to work independently, with minimum supervision and with geographically dispersed teams

- Good problem-solving skills - ability to think and solution

- Think strategically - should be able to understand the larger picture

- Flexible - ability to adapt to changing dynamics quickly

- Personal efficiency and influencing skills