Senior Manager - Business Operations - eCommerce

- Candidate should have experience in Process improvement, Process Excellence, SOPs, Loyalty.

- Good have experience in operation. Candidate should be from Ecommerce industry.

- Drive and own NP Operational Performance Improvement

- Identification, definition & implementation of Process Improvements by APPs on the network

- Translate improvements identified or required into SOPs / Guidance Notes

- Identify Gaps in Specs / Process of interaction between APPs on network and eliminate or minimize these gaps through Spec enhancement or drive process changes at APP end.