Senior Manager - Business Excellence - KPO

Role Responsibilities :

- The certified Lean Six Sigma Master Black Belt (LSS MBB) will serve as an advisor/consultant to provide customer driven oriented results and process improvement activities using LSS strategies.

- The LSS MBB will be responsible for analysis, facilitation, LSS training's, mentoring, project reporting and providing recommendations for process improvements that will improve quality, reduce costs and establish appropriate process metrics and improve process controls.

Essential Requirements :

- Work in coordination with the senior leadership on project identification, selection, and prioritization.

- Train and coach project sponsors to drive project execution.

- Train and coach LSS Black Belts and Green Belts through project execution leading up to certification.

- Conduct classroom instruction for Black Belt and Green Belt courses as well as Executive/Project Sponsor Workshop, Project Identification and Selection Workshop.

- Classroom instruction includes the use of elaborate simulations, PowerPoint presentations and associated materials (flipcharts/whiteboard). Instruction can also include the use of BPR, Minitab and quality tools.

- Lead the execution of enterprise-level LSS projects.

- Identify opportunities for enhancements in the way we work, and build a business case for change

- Conduct Business Process Reviews (BPR) using Lean methodology

- Provide superior solution development through detailed analysis, identification of alternate delivery mechanisms and recommendation of preferred Lean Six-Sigma approaches

- Ensure benefit delivery as per financial and non-financial targets in individual and managed projects through effective implementation and change management

- Lead, motivate, counsel, develop and coach operational managers, business stakeholders, other project resources on Black Belt & Green Belt Lean Six-Sigma curriculum.

- ISO 9001 Lead auditor

Skills :

Functional / technical skills :

- Strong Project Management / Change Management skills

- Process analysis, documentation and enhancement using methodologies like LEAN, Six Sigma, BPR of at least a trained Master Black Belt level

- Resource planning

- Stakeholder and Communication Management