Senior Manager - Business Excellence - IT/KPO

Position: Senior Manager - Business Excellence

Hierarchy: Reporting to Sr VP - Operations. Will have 5-6 mid-level managers reporting to this position

Role:

- Oversee Business Excellence (BE) team which comprises of Process Improvement (PI), Analytics teams, MIS & Transitions

- Guide the small group of highly qualified, certified process consultants in PI

- Build improvement culture and drive Innovation and process improvement initiatives in the organization across locations / Business Units

- Collaborate with global business transformation consultants hired by corporate/onshore partners and guide PI consultants to provide business and process solutions

- Work with Senior Management on strategic plan

- Guide Operations and PI team to ensure the quality of service delivery is above SLA and is being continuously improved

- Guide Analytics & Research teams in leveraging operations and business data in their assignments, and derive useful insights for AJG

- Identify special talent (software programming, process expertise) that can be groomed and leveraged by the whole organization.

- Create and deliver organization wide dashboard to help track progress on business metrics and goals

- Partner with onshore client and operations to ensure seamless migration of work from parent locations to India by leveraging transition methodology and technology

Experience:

- Minimum 12 years of overall experience in IT or KPO industry

- Minimum 5 years in a Business Excellence or Process Excellence or Management Consultant role including at least 2 years in a Managerial capacity

- Should have done couple of large size business transformation consulting assignments for global customers

- Should have led or been part of change management initiative in a medium to large size organization

- As a Principal / Senior consultant should have a led team of consultants

Key Skillsets / Competencies:

- Must be entrepreneurial and hands-on, looking to thrive in a young company, in which he/she can play a leadership role

- Analytical capability

- Comfortable working across levels and functions of the organization - Business / Ops strategy with the CEO, Business Transformation initiatives with Business Unit Heads and Clients, Process Re-engineering activities with Operations Managers.

- Demonstrated capability in high end Analytics and Metrics

- Very good Presentation, Negotiation, communication and Mentoring skills

- Demonstrated capability in adopting software applications or workflows or technology for operations and business needs.

Academics:

- Preferably Bachelor of Engineering from a reputed college or Bachelor degree with very good academic credentials.

- Preferably a full time Master of Business Administration (MBA)

Preferred Certifications:

- Six Sigma Black belt from American Society of Quality (ASQ) or any other reputed organizations like GE

Preferred Industries/companies:

- Insurance Sector

- Management Consulting

- Solution design team in Software Services companies

- Non Voice BPO or KPO servicing International clientele

Location:

- Bangalore or Pune. Be open to regular travel to the other location ( Pune or Bangalore)

- Must be able and willing to travel internationally as requried for client projects (typically 2 to 4 weeks)