Senior Manager - Business Automation Solutions - Telecom Domain - BPO

We have a job opportunity for Business Automation Solutions for Telecom domain.

Relevant Experience Levels : 10+ years

Location : Pune

Key aspects of the role:

- Work with Product Owners, business users and functional / technical experts to translate business opportunities into a high level, technical, analytics and automation solutions.

- Act as the interface between the Product Owner and Solution Architecture / Design to document requirements and user stories.

- Contribute to business case quantification.

- Creation and definition of key performance indictors to measure the business value delivered by automation and analytics initiatives.

- Validation of high-level designs, deliverables, and timelines to meet business expectations.

- Validation and communication of value delivered by analytics and automation solutions.

- Represent the Radical Simplification and Automation team in internal and external forums, promoting and driving a clients Local Markets analytics and automation strategy

- Excellent Exposure to Various Telecom Process and Experience with Various CRM, OSS/ BSS, and Automation Suites

Key accountabilities and decision ownership:

- Accountable for the translation of business opportunities into a high level, technical, analytics and automation solution which is signed off by a Product Owner.

- Responsible for clear and seamless communication between business users and IT Solution Architects and Designers.

- Responsible for ensuring the delivered analytics and automation solutions meet the expected business benefits.

- Working cross functionally to bring cultural change within the organization.

- Train others to increase organizational capability and ensuring everyone 'speaks the same language' through the application of common standards

Core competencies, knowledge and experience:

- Strong knowledge and demonstrable experience of solving business problems with analytics and automation solutions.

- Excellent stakeholder management skills with experience of working with a broad cross section of business users.

- Can bring high energy and has a strong sense of ownership.

- Project Management experience, especially in managing multi-functional teams and holding others to account.

- Strong commercial skills, able to evaluate and measure business value and ROI