Senior Manager/AVP - US Payroll

US Payroll (Sr. Manager / AVP Level)

Core Responsibilities:

Strategic and Financial management:

- End to end relationship management of the customer and it's executive

- Management of the account P&L (revenue, cost and margin)

- Experienced in leading sales activities to achieve exponential account revenue growth targets

- Tracking and communicating status against defined goals and targets

- Create Business value outcome to drive financial benefits for and Customer.

Delivery Management:

- Support Managers in Workload forecasting & planning, Process standardization

- Meet the agreed upon service performance levels

- Productivity Enhancement, Governance and Control

- Leverage cross functional synergies, Backup and succession planning across teams

- Identifying improvement opportunities and lead automation & transformation projects

- Developing strategies, planning and leading change management for large transition

- Embed a culture of client focus, collaboration, and transparency to reinforce a performance-driven work environment with a high level of accountability.

People Management:

- Work with internal and customer for resource planning, recruitment strategy and execution oversight of work processed

- Establish retention strategy across the team and employee engagement

- Performance management - define objectives at team member level, lead performance evaluation sessions after interacting with stakeholders and normalization across teams

- Coaching and mentoring; Identifying training needs and working with Learning & Development team to fill skill gaps

- Knowledge & Transition Management

Minimum Qualification:

- Portfolio management expertise in a matrix organization with shared resources

- Strong customer service orientation with results-driven approach

- Excellent organizational skills and ability to prioritize wide range of tasks

- Excellent oral and written communication skills

- Demonstrated strength in analysis and problem solving skills with keen attention to detail and ability to consistently produce high-quality deliverables

- Proven track record in managing and introducing change with flexible approach to influencing effectively partnering with key stakeholders for win-win success

- Team leadership skills

- Knowledge and domain experience of the insurance, pension or benefits admin. primarily US is preferable

- University degree from a reputed institute/ university

Industry Experience

- 10-16+ years of progressive leadership experience, with at least 7+ years of experience in service delivery, BPO, managing large teams in offshore-onshore model

- Diversity and non-diversity availability