Senior Manager/AVP - Presales - BPO

Hiring for Senior Manager/ AVP for Presales Business Solutioning Role with a leading MNC.

1. A business solutions manager is responsible for ensuring ongoing business & account growth through proactive solutions, product/process ideation, and research enabled problem-solving.

2. This is a dynamic role, which requires the manager to provide ongoing business development and pre-sales support, collaborate with support (HR, transition, process excellence, operations, infra), account teams (both onsite & offshore).

3. The person must have prior experience with BPO & digital operations (content, Education, digital marketing), preferably in the communications and media space or other division.

4. The candidate should have a good handle on commercial modeling, capacity planning, automation levers, and other important solution elements.

Job Description :

- Lead RFP Solutioning and scoping; draft implementation plans, propose workforce, transition, due-diligence

- Coordinate with senior management to understand business priorities and develop effective solutions

- Perform bid-management, gather market intelligence and research

- Proactively work with both delivery & accounts sales team to identify business opportunities and relevant business cases; plan & execute proposals; commercial modeling

- Mentor junior members of the solutions team on best practices, business processes, and knowledge training

- Identify and analyze business risks and develop mitigation plans.

- Extend ongoing support (or lead) to business unit strategy initiatives around business development, knowledge management, quality, process improvement, etc.

Required Education :

- MBA or Master's Degree (From top-ranked colleges) like MBE/Economics/MFC/MIB

- Candidates will be preferred from Tier 1 or Tier 2 Colleges only.

Experience : 12+ years of experience in business solutions/Presales 

Industry Required : BPO or KPOset up

Skills :

- Possess knowledge on the competitive landscape & KPO,bpo business frameworks, while staying abreast with business trends and technologies/platforms (internal & external)

- Ability to synthesize research output through executive presentations & PoV documents

- Possess experience with handling commercial models (across location, shift support, language, skill set, process type, etc.)

- Expert-level knowledge of scoping, storyboarding, research methodologies

- Strong creative problem-solving skills

- Flexibility to manage multiple deals in a fast-paced environment with the ability to prioritize and multitask

- Customer service orientation with a focus on tangible outcomes

- Exceptional attention to detail

- Excellent written, oral communication & presentation skills

Nikita Uchwani
Specialist BFSI
7410033808