Senior Manager/AVP - Cluster Head Operations - BFSI

Sr Manager/AVP-Cluster Head Operations

Handling the team of Branch Operations Managers of the cluster branches and looking after the following activities :

- Service & Quality issues of branches, Monitoring daily transactions and advisory for processes.

- Liabilities & Investment Management Process

- Account Opening & Maintenance for Corporate Relationships, key service standard issues.

- Transaction Banking Corporate Client Related Responsibilities.

- Audit & Compliance (internal and regulatory) of cluster branches.

- Ops Risk Management & Fraud management.

- Manpower management and training of staff members.

- Heading the whole retail branch operations, services and audit issues.

- Branch reporting, MIS and cost control.

- Branch infrastructure and facilities management.

- Cross sales and completion of branch sales targets.

- Liasoning with various vendors and departments.

- Adherence and implementation of various processes and procedures.

- Clearing funds and cash offloads management and ATM management.

- Adherence of KYC and AML policy.

- Customer complaints handling and resolutions.

- Training and development of service and sales team.

- Team Management and building excellence in service quality

Sachin
01244346326