Senior Manager/AVP - Analytics - Customer Experience Domain - Bank

Sr. Analytics(SM-AVP) - Customer Experience - BANK

Given below is the position detail with a leading BANK.

Purpose of the role:

- Leverage advance analytics techniques to map customer behaviors

- Able to understand business perspective and proactively identify solutions with business problem of ensuring best customer experience

- Performs complex analytics/design and works autonomously, with little or no guidance

- Mentor team members to deliver projects efficiently

- Manages internal processes necessary for successful project implementation

- Performs research needed to execute projects

- Work with cross functional stakeholders to increase adaption of analytics in decision making

Scope of role:

- Train, develop and supervise junior resources in the team

- Provide data driven solutions to improve customer experience

- Identify opportunities and intervention areas for improving customer experience

- Ability to understand complex business problems,

- Collecting, pulling and preparing data, building statistical / ML models using Python

- Generating insights to synthesize a complete, cohesive picture

- Communicate the context and value of data analysis and models to stakeholders.

- Work closely with internal and external business partners in building, implementing, tracking and improving decision strategies

Desired Candidate profile:

The desired candidate must have:

- 2-4/ 6+ years of related experience

- MBA or Master's or Bachelor's degree in Economics, Statistics etc.

- B.Tech or bachelor's in Computer science or any other stream

Preferred Skills:

- Analytical thinking and problem solving skills

- Good communication skills

- Predictive modeling skills , both traditional and ML techniques

- Knowledge of SAS/Python/R