Senior Manager - Automation - Cloud Operations

Search ON for Automation - Sr.Manager Cloud Operations Manager Role with 10+ Years of experience in Managing, Deploying & Monitoring Data Center Operations.Opportunity is with a Product Development Multinational in Hyderabad.

Description:

- Individuals performing this role will optimize the availability of IT infrastructure, systems, and services to meet the commitments of company has made to its clients in a cost-effective manner.

- Single point of contact for service Availability during that shift

- Deliver an Enhanced Recovery Model for resolution of Major Incidents of complexity or long duration.

- Provide integrated management and coordination of Incident Management, Problem Management, Change Management, and Availability Management processes.

- Utilize technical and client environment knowledge to assure services and components are designed and delivered to meet their availability targets.

- Candidate will facilitate bridging the gaps between Infrastructure/DB/Application teams and drive rapid recovery during incidents.

- Candidate will provide a holistic view of the client's environment and make recommendations to improve overall service.

- Candidate will be responsible for leading and directing the Availability team

- Handle Operational Issues related to Customer environment

- Candidate will pro-actively monitor the problem, change process of the account, and manage problem and change issues and alerts as needed.

- Candidate will help to ensure quality of service maintained and manage cost of delivery by looking at better ways to provide service in a cost efficient manner.

- Candidate will be accountable for leading technical teams to mentor, motivate and help them to maintain high performance

- Provide technical support and participate in the Change Control Board and/or change control process

- Drive/participate and coordinate crisis management

- Responsible for service quality, service availability performance and drives service excellence

Experience

- Prior experience of managing 24- 7 DC operations over 5 years

- Total 15-20 years of experience in data center operations management preferably SaaS and cloud

- Good understanding of cloud and Data center, Capex and operational layers

- Ability to manage outage and recover within norms

- Ability to communicate and set expectations with global clients

- Ability to work with functional teams and prevent outages

Specifications:

Qualification: Any Graduate from Premium Institutes with Technical Background.

Job Location: Hyderabad

Budget: 25L - 30 LPA