20/08 Prem Kumar K K
Associate Recruiter at TalPro

Views:1576 Applications:21 Rec. Actions:Recruiter Actions:12

Senior Manager/Associate Director - Last Mile Operations - Internet/Online (5-10 yrs)

Delhi/Delhi NCR/Gurgaon/Gurugram Job Code: 734070

Central Last Mile Operations (Head of Central last Mile operations)

Objective :

- To manage the overall vendor ecosystem by -

- Performance base-lining & competitive benchmarking

- Identify opportunity of improvement

- Working with vendor development team to drive critical projects

- Resolving existing escalations and complaints

- Manage the overall serviceability for each vendor to enhance overall performance.

Role & Responsibilities

- Responsible for overseeing last mile operations as central SPOC

- Analyse different vendor performance

- Work towards resolution of complaints & escalations from customers

- Manage last mile serviceability of its different partners

- Improve overall delivery performance to enhance customer experience

- Should have strong operations and business development background

- Must have 6 sigma certification

- Understand Lean tools

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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