jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
20/08 Prem Kumar K K
Associate Recruiter at TalPro

Views:1565 Applications:20 Rec. Actions:Recruiter Actions:12

Senior Manager/Associate Director - Last Mile Operations - Internet/Online (5-10 yrs)

Delhi/Delhi NCR/Gurgaon/Gurugram Job Code: 734070

Central Last Mile Operations (Head of Central last Mile operations)

Objective :


- To manage the overall vendor ecosystem by -

- Performance base-lining & competitive benchmarking

- Identify opportunity of improvement

- Working with vendor development team to drive critical projects

- Resolving existing escalations and complaints

- Manage the overall serviceability for each vendor to enhance overall performance.

Role & Responsibilities

- Responsible for overseeing last mile operations as central SPOC

- Analyse different vendor performance

- Work towards resolution of complaints & escalations from customers

- Manage last mile serviceability of its different partners

- Improve overall delivery performance to enhance customer experience

- Should have strong operations and business development background

- Must have 6 sigma certification

- Understand Lean tools

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.