MANDATORY ASK: 10+ YEARS IN BPO / 5+ IN INTERNATIONAL TRANSITION (PREFERRED US HEALTHCARE TRANSITION EXPERIENCE) JOB DESCRIPTION: - This role is responsible for end-to-end Project &amp; Program management. - As Project Manager, He/ She will be responsible for Initializing and planning projects, tracking and reporting project deliverables, managing risk, applying project management processes and tools and ensuring projects are completed on time, within Project Costing budgets. - As Program manager He/ She need to organize and coordinate programs. - Program Manager will provide strategic guidance to project managers, monitor the progress, and coordinate multiple projects and their interdependencies. - Analyze customer needs, understand the project requirement and plan the Process set up, establish Robust Project plan, clearly specifying various tollgates, tasks, planned/actual start and closure date, responsibility and completion status. - Establish organized ways of working through structured Governance Model and Escalation Matrix. - Ensure the governance adherence even beyond Go live phase up until the project is stabilized from Operations, Management and Customer standpoint. - Assess potential delay in the project tasks/ deliverables, work with the respective stakeholders to ensure the delay is averted. - Analyze the situation, understand, set and manage the expectations from the client and the business to get things "Right the First Time". - Partner with Operations on process improvement initiatives in a post migration environment. - Analyze and communicate the Gross Margin Impact as calculated by the variance of actual vs planned. - Ensure Customer Satisfaction (Internal and External) on overall Transition. - Formulate, organize and monitor inter-connected projects. - Coordinate cross-project activities. - Lead and evaluate project managers and other staff. KEY PARAMETERS: - 10+ years of experience in BPO - Must have managed transitions independently for last 5 years DESIRED SKILLS: - 1-2 years in Program management - Should have worked with International clients - Preferred candidates with exposure to US HealthCare as well as exposure to contemporary AI &amp; Transformation Initiatives - Should be Customer Oriented and have a Client Centric Approach to solutions - Project management certification (PMP / Prince2) will be an added advantage

Bangalore

Senior Manager/AGM - Transition - BPO 

Senior Manager/AGM - Transition - BPO  ,Job Description for Senior Manager/AGM - Transition - BPO  in Innoquest Consulting in  Bangalore for (10-15) years of experience. Apply Now!

Job Description for Senior Manager/AGM - Transition - BPO  in Innoquest Consulting in  Bangalore for (10-15) years of experience. Apply Now!