Senior Manager/AGM/Manager - Client Servicing - Hotel/Real Estate

Job Description - Sr Manager/AGM, Client Services

Location: Chennai

Job Description:

- Responsible for developing and implementing strategies that enhance the overall customer experience across all touchpoints within the campus.

- To collaborate with cross-functional teams to identify and address customer feedbacks and implement solutions to resolve then effectively.

- Develop and implement customer retention strategies in liaison with leasing teams.

- To interact with all existing CXO's to gauge and understand scope of improvement within the campus.

- To ensure daily smooth operations and handle client escalations in liaison with Lead Admins of clients

- To align with DLF Offices vision to create a holistic ecosystem by engaging regularly with client employees via various social and cultural activities to make each day at work a memorable one.

- To be the point of contact for any collections related queries and enable hassle free collections in coordination with the Leasing and Operations team.

- Involve and resolve issues related to fit-outs, handover of spaces and client escalations in liaison with leasing and operational teams.

- Oversee BTL/ATL Activities and Maximise revenues related to it.

Skillset and Qualification's Required:

- Educational Qualification: Bachelors in Hotel and Hospitality.

- 10+ years of mixed experience in Hotels and Real estate, currently managing workspace solutions or retail establishments.

- Proven track record of escalation management & client onboarding.

- Handling of fit outs and related escalations.

- Exceptional planning and organisational skills.

- Excellent verbal and written communication skills.

- Professionally trained for customer support services and creating experiences.

- Event Management Skills