Senior Manager - Administration - BPO

Senior Manager - Administration - BPO

Basic Function :

- Responsible for all activities in areas of Administration, Transport, logistics, facilities management, procurement and vendor management

- Developing plans for maintenance and up-keep of the Company's facilities such as security services, transportation, cafeteria, housekeeping, repairs and maintenance

- Exploring the options of outsourcing maintenance.

- Responsible for preparing and rolling out a consolidated FMS manual

- Managing logistics and space planning within office/department.

- Asset Management.

- To design and implement systems and procedures for smooth functioning of the department.

- Preparing and maintaining a local Vendor Management Policy.

- Identifying and negotiating with vendors and evaluating/reviewing vendors for purchases

- Responsible to manage Transport systems for all the employees, to drive efficiency to optimize the utilization, vendor coordination, high level compliance and tracking systems.

- Liaison with various government authorities.

- Ensuring compliance and quality within the department

- Responsible to maintain the MIS and Dashboard of FMS for the group.

- Deal with serious indiscipline issues which involves misuse of office equipments, damage to company property

- Adherence to info security policy

- Essential Functions

- Ensure Maintenance of facilities.

- Responsible to manage BCP documents.

- Create and develop new practices, procedures to maintain the service level of the services provided through Admin.

Procurement:

- Liaison with various government authorities

- Code of conduct

- Primary Internal Interactions

- Ensure periodic briefing sessions for transport, security and housekeeping staff to maintain the facility has been conducted.

- Coordination with the internal customers to maintain the C-sat

- Coordination with various departments to understand and solve admin related issues, procedures.

- Ensure BCP test for transport, power, and fire conducted on time and as per the schedule.

- Conducting evacuation drill to make staff aware for the evacuation process and to spread awareness of fire fighting.

- Ensure access control system works properly and all the staff's cards work fine. Generating access control log reports as and when required.

- Conducting C-Sat

- Primary External Interactions

- Co-ordination with vendors to maintain the service level.

- Coordination with the vendors for billing related issues.

- Coordination with the vendors for spreading awareness regarding safety measures for Transport and Security.

- Invites quotes to meet various operations requirements

Skills :

- Technical Skills MS-Office

- Process Specific Skills

- Knowledge of transport management

- Knowledge of facility management

- Liaison with government officials such as STPI, Customs, MBMC, Octroi etc.

- Knowledge of critical equipments such as UPS, DG, AC

Soft skills (Desired) : Excellent command over English and communication skills, Assertive

Soft Skills (Minimum) : Good Communication skills, Relationship Building

US Rotational Shift

Location : Bhayander, Mumbai