Senior Leadership Role - Quality - BPO/KPO

We have an urgent opportunity with one of the largest BPO/ KPO

Location: Multiple

Level: Sr Leadership Level

Domain: F&A Quality

Black belt Certification is must

Required skills

- Excellent leadership skills Problem Solving tools / analytical skills

- Exposure to Quality Management Standards e.g. ISO 9001:2000, COPC etc.

- Single point of contact for Quality Support of Client Account(s) 

- Ensuring implementation of Quality Standards in the Account Providing High Quality 

- Business analytics support to Management team Identifying improvement opportunities along with the respective SDLs and Process Head and facilitating the launch of projects around these opportunities 

- Leading high impact Six Sigma and Lean projects Mentoring Green Belts

- Security Roles & Responsibilities Updates himself regularly with Company policies on Information Security Management System. 

- Ensure subordinates are aware of Company policies, in particular those on Information Security. 

- Ensure adherence to legal & regulatory requirements as applicable to the nature of work.

- Ensure Process adheres to legal & regulatory requirements