Senior Lead/Consultant - Learning & Development Products

Job Role :

- Consulting

- Partnering deeply with the customer stakeholders

- Asking domain specific as well as standard questions to ensure right data capture

- Helping customer identify the best solution for their need

- Solutioning

- Work with Internal teams to get the best vendors onboarded

- Collaborate with Vendor/Partners to scout for and curate best learning solution as per the customer need

- Do data-driven price negotiation

- Operational

- Ensure TAT is maintained at each step.

- Identify and Call out challenges and risks, at the right time

- Basic Coordination and alignment of stakeholders

- Selling/Upselling/Evangelism/Customer Success

- Ensure right customer education about OT Concept and ways of working

- Ensure closer of the requests raised by the customer, leading to bookings and revenue realization

- Speak to various stakeholders of the customer and ensure OT's adoption increases, leading to growth of revenue

- Process Improvement & Leading People

- Work towards improving the existing process at customer end as well as within OT (inter-department collaboration)

- Work on improving the training material used to onboard and orient newly hired LC team members

- Groom, Coach and develop junior members from the team and help them take-up bigger responsibilities

Skills Required :

- Consulting skill & Ability to become trusted advisor

- Basic Category knowledge

- Ability & Interest to learn new skills

- Basic Understanding of L&D processes and learning lifecycle

- Ability to work with different vendors (individuals and organizations)

- Negotiation skills

- Data -driven thinking

- Basic category knowledge

- Problem solving skills

- Operational Excellence

- Customer-centricity & Strong Communication skills

- Stakeholder Management

- Account Management

- Selling skills

- Strategic Thinking skills

- People Management

- Process Improvement , Structured Thinking

- L&D Process and Customer Empathy

Experience :

- 7-10 Years of Experience

- 3+ years of experience in consulting role or sales or account management role in Learning and Development Products

- 3+ years of Core Learning & Development experience

- Prior experience of creating developmental journeys on their own

- Prior experience with start-ups will be a plus