Senior IT Business Relationship Manager - Education

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Works directly with Company's India leadership to identify and address emerging technology needs; work collaboratively with other Company's India departments and IT Leadership to develop standards aligned technology solutions.

- Partners with Company's India and IT Leadership to develop and implement Company's Information technology strategic plan.

- Provides a communication bridge between IT Leadership and Company's India management team that fosters an environment of information sharing, camaraderie, and team engagement.

- Develops and implements Company's India technology plan for Business Continuity / Disaster Recovery Planning Support.

- Analyzes and validates the Company's India business requirements for the specific application(s) requested.

- Documents proposed changes to the requirements and solutions to enable impact analysis, revision of business case, specifications, budgets, timescales and plans for authorization.

- Serves as a SIS/ERP Architectural liaison; Working on behalf of Enterprise Architecture considering business, reporting, and customer needs, upstream and downstream impacts, and providing business with important information that will allow fully informed decisions to be made.

- Participates in all Company's India technology solutions discovery, or brainstorming, discussions related to potential projects or enhancement requests.

- Attends all regular Company's India meetings when business process, systems, and technology are reviewed for possible updates and/or revisions.

- Attends IT and Company's India strategy sessions to stay up to date with current project portfolio, priorities, and future strategic initiatives.

- Attends Company's India business process or policy-change meetings to analyze and advise the potential impacts from an SIS and project priority standpoint.

- Gathers all compliance/licensure requirements to ensure alignment with business infrastructure.

- Conducts periodic business and IT stakeholder meetings to review project status and opportunities for improvement.

- Conducts post-implementation reviews with business and IT stakeholders to identify lessons learned.

- Facilitates the designs, creation, testing and documentation of new and amended systems and programs from supplied functional specifications in accordance with agreed standards, in conjunction with other functional areas within IT.

- Gathers, documents and maintains the necessary information to enable the project team (business and IT staff) to undertake projects and deliver successfully.

- Works with Company's India and IT staff to enable, through user acceptance testing, a successful implementation of the solution.

- Leads and may champion change management activities; viz; communication to internal customers about the change and impact of the change, advocacy, and mitigation of resistance.

- Identifies and classifies application related problems. Performs root-cause analysis for application related problems.

- Attends industry and trade conferences to maintain up to date knowledge of current and future applications and technology solutions.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

- Good understanding of latest technologies and trends and proven track record of delivering appropriate technology solutions.

- Proven analytical/critical thinking and problem solving skills.

- Strong customer service and business relationship skills.

- Ability to make decisions, delegate work, resolve conflict, build alliances and negotiate with vendors and other stake holders in the project during the execution of the project.

- Good communication skills and ability to communicate effectively to senior management and peers.

- Ability to influence and lead the team to the desired goal. Ability to build teams and team work culture.

- Ability to apply time management skills to meet tight deadlines.

- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

- Good understanding of IS concepts and practice, particularly those used within own organization concerning the systems development life cycle. Advanced level computer skills utilizing Microsoft Office (Word, Excel, etc.) as well as MS Project Server / Share Point.

EDUCATION AND EXPERIENCE:

- Bachelor's degree; and at least 7 - 10 years of experience in a related position; some of the related experience must be in a Higher-Education environment;

- 7+ years of IT senior management experience.

- Or equivalent combination of education and experience required.

- Lean or Six Sigma experience preferred.