Senior Implementation Manager - B2B SaaS

Senior Implementation Manager

Roles and Responsibilities :

- Partner with customers to understand the scope of the project, create a timeline, and drive the implementation through to successful completion.

- Manage multiple software implementations for customers, acting as a hybrid of project manager and technical/business consultant.

- Understand the Happay platform end-to-end and lead solution design workshops with the customer.

- Provide guidance and best practices on configuration options to meet customer needs.

- Work closely with cross-functional teams on addressing project deliverables and ironing out risk areas.

- Write professional-grade documentation to effectively guide customers through the onboarding process and maintain project documentation to trace all the activities completed during the project.

- Drive project till Go-Live and ensure successful execution of cutover plan, data migration and production deployment.

- Collaborate with internal stakeholders to identify and communicate technical services.

- Participate in late-stage meetings with prospects to consult on product capability and educate on technical implementation.

Skills and Experience :

- 5+ years experience implementing B2B SaaS software for the enterprise segment as the project lead with full responsibility for onboarding.

- Outstanding project and time management skills - skilled at keeping tasks on track while managing risk and ensuring effective cross-team communication

- Excellent written and verbal communication

- Ability to navigate technical applications and gain a deep understanding of functionality.

- Ability to build strong relationships to serve as a trusted advisor who can guide customers on best practices and platform optimisations

- Demonstrated drive to achieve stretch goals in a fast-paced environment.

- Can-do attitude - you must be able to think outside the box, problem-solve complex and novel issues, and roll up your sleeves to get the job done