Senior HR Manager - BPO

Sr. HR Manager- Female

Position: Sr. HR Manager- Female (BPO)

Experience: 10-12 Years

Location: Madhapur, Hi-Tech City, Hyderabad (Work from office)

- Notes from Hiring Manager

- Looking from the contact centre background

- Looking for strong communication, experienced NBFC, Banking, Bureau, Technology

- Labour laws

- Discipline Policy

- Code of Conduct

- Analytically Strong and Problem Solving, Employee Relations

- 5 days working (WFO)

- No relocation benefits for outstation candidates

- Female candidates only

About company:

It is the leading player in the alternative credit scoring space in India. A pioneer in the domain, we are leveraging alternative data, AI and machine learning to facilitate institutional credit for the underserved.

Our products are helping a large section of the salaried and self-employed population become visible to lenders, by making it financially viable for banks and NBFC's to underwrite customers for much smaller unsecured loans. 55+ leading banks and NBFCs that share our vision, rely on our products to manage the credit cycle end-to-end: Prospecting, Credit Underwriting, and Delinquency Management.

With over 10,000 data points, it's credit underwriting model is 2x more powerful than traditional bureau scores, helping banks and NBFC's underwrite 15% more individuals, including the completely new-to-credit segment (first time borrowers). To date, we have underwritten over 25 million individuals. Our products also help lenders cut the time of decision-making from several days to under five minutes, reduce costs, prevent fraud, and consequently, increase profitability.

We are dedicated to our mission of making affordable credit accessible to more than 3 billion under-served people across the world.

Roles & Responsibilities:

As the Sr. HR Manager, you will play a critical role in shaping the employee experience and driving the growth of our organization. Some key responsibilities include:

- Deep understanding of labor laws and ensuring compliance

- Talent acquisition to attract top talent that matches our unique culture

- Performance appraisal and creating a culture of continuous growth and development

- Strategizing to improve employee attrition and boost retention rates

- Fostering a culture of employee engagement and positive relations