Sr. Group Manager - Training - Should have prior experience in Communication, Cultural, Soft Skills/ V&A Training (both in terms of facilitation and having led a team for the said function) - Experience in Content development, Training technologies, Digitization & Process Improvement in Training - Should have led strategic initiatives to improve business metrics (csat/nps/ces) - Should understand core concepts of the CCT function and provide timely innovative solutions - Should be sound and highly proficient in English - Should have working knowledge of Hiring tools, CEFR scale, Train & Hire and Pre-Process Training (in the BPO industry) vis a vis Language + Customer service - Work with the Vertical leads in providing inputs on development areas for projects initiated - Provide real time support to teams working on projects - Leadership & Organizational skills to prioritise projects and provide improvement feedback - Strong Project Management capabilities - Excellent communication, marketing, relationship & motivational skills - Should be knowledgeable on the businesses/processes - Should have analytical ability and ability to understand the business impact of nos. - Should be able to manage multiple teams and multiple location by providing KPI and driving it - Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives - Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function - Maintain vertical hygiene by ensuring reports, data and documents are in place - Promote standardization by creating SOPs across CIS training - Standardization - Promote behavioral training programs and promote the programs in order to ensure maximum participation - Should be aware of tools like GoAnimate, Flash player, Captivate and videos etc. - Should have worked on various training methodologies and have knowledge on Instructional designing - Should have done Market Research & analysis on training models and know what is happening in the training industry - Should have worked on Innovative projects on digital transformation for training - Knowledge of various digital tools & Instructional designing mandatory - New business Transition/Knowledge Acquisition , Transfer and Training BAU . - Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations - Attends meetings WBR /MBR within the program or with another department and clients whenever necessary - Meet & Greet with New Hire Batches - EWS New Hire programs - Manage internal stake holders - Manage multiple teams and by providing by driving KPI - Manage training metrics and impact to business metric - TNI/ TNA process and make recommendations for process improvements - Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration - Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives - Analyzing data and suggesting measures towards improving revenue generation for the function - Maintain vertical hygiene by ensuring reports, data and documents are in place - Promote standardization by creating & maintaining Training documentation - Promote behavioral training programs and promote the programs in order to ensure maximum participation - Act as a mentor for the team and hold the team together by promoting an environment of learning and team work - Manage Training MIS for accounts - Ensure training documentation is in place and processes are followed - Look for opportunities to reduce people dependencies and move towards automation and digitization

Gurgaon/Gurugram

Mumbai

Pune

Senior Group Manager - Training - BPO/ITeS 

Senior Group Manager - Training - BPO/ITeS  ,Job Description for Senior Group Manager - Training - BPO/ITeS  in WEN in  Gurgaon/Gurugram Mumbai Pune for (8-12) years of experience. Apply Now!

Job Description for Senior Group Manager - Training - BPO/ITeS  in WEN in  Gurgaon/Gurugram Mumbai Pune for (8-12) years of experience. Apply Now!