Senior Group Manager - Project Management (Transition)
Company Profile : Leading Business Process Management (BPM) company.
ONLY FEMALE CANDIDATES
Job Description :Key responsibilities :- Lead large/multiple transitions of clients' processes
- Thorough project planning and reporting to clients, internal stakeholders and transition leaders
- Thorough and proactive project review - Risk, Issue, escalation and milestone management Identify areas for efficiency improvement and implementing the same
- Build close rapport with key internal stakeholders and clients
- Manage project escalations and conflicts in projects
- Mentor and coach direct reports to aid in their development
- Strong focus on positive transition outcomes: Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution.
- Customer Experience - understand client needs, wants and expectations and manage them effectively
- Metrics Delivery - Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live
- Required to lead multiple initiatives / projects concurrently (where applicable) Compliance and continuous improvement to the Transition Methodology
- Respond to RFI/ RFPs along with the solutions team Able to take on additional responsibilities in the transition function (e.g. capability building)
Qualifications and skills : - Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies
- Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must
- Strong CRM skills
- Deep understanding of the different aspects of BPO business - QA, MIS, SLA, Base-lining, etc.
- PMP or other project management certification is a plus
- Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus
- Supplemental: Maintaining an established work schedule and strong work ethic
- Very strong analytical, planning, organizational, and time management skills
- Strong research skills including gathering and analyzing data from multiple sources
- Effective reporting and documentation skills
- Ability to maintain discretion and confidentiality
- Working in a cross-functional team and environment
- Financial acumen Interpreting and applying rules, regulations, policies, and procedures Technology and system orientation
- Effectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges
- Effectively using organizational and planning skills with attention to detail and follow through.
Competencies/ Skill set : - Demonstrated hands on experience in driving in successfully leading large multi-dimensional transitions
- At least 5 years of intense customer facing roles
- Managed / liaised with IT Projects teams to deliver the technology and enabling tool as part of transition project deliverable