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17/03 Rashmi Kapil
Associate Manager - Banking & Financial Services at Crescendo Global

Views:2008 Applications:430 Rec. Actions:Recruiter Actions:95

Senior General Manager - Operations - Professional/Shared Services - IIM/ISB/MDI/FMS (18-22 yrs)

Delhi NCR/Gurgaon/Gurugram Job Code: 809421

An exciting opportunity for a pivotal role in the field of Operations. You will be in a position to define, lead, streamline and coordinate the operations of the company. This role is for someone eager to utilize their analytic, decision making and people skills.



A leading, global firm providing creative and strategic analytics, IT and consulting solutions for the entire enterprise value chain.


- Developing a deep understanding of the organizations business and provide leadership that drives the definition of a future state road map and ensure the quality of all deliverable is met.

- Heading diverse operations of HiTech, Content Publishers, and Professional Services clients

- Developing and optimizing business operations to deliver excellent results.

- Working closely with various teams including solutions, sales teams and marketing to generate additional business.

- Providing critical domain inputs in the bid management process

- Farming existing accounts by identifying additional opportunities

- Launching new offerings and manage marketing campaigns

- Ensuring a value added experience to all stakeholders by partnering with them and influencing them on business and day to day operational issues and expectations.

- Demonstrating operational excellence, business acumen, thought leadership, and change management skills

- Ensuring that SLAs are met on time.


- MBA / Postgraduate from a top tier institute

- 18 years of post-qualification experience in handling similar roles in business process management/shared services organizations

- Must have prior experience of independently manage transitions and setting-up new accounts/work streams

- Strong Analytical ability and Decision making skills

- Exceptional communication, inter-personal and analytical skill and international stakeholder management.

- Excellent people management skills, open to direction and Collaborative work style and commitment to get the job done


- An opportunity to define, lead and coordinate the operations of the company.

- Liaise extensively with stakeholders

Women-friendly workplace:

Maternity and Paternity Benefits

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