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24/03 Rupamita
HR at Quess Global

Views:779 Applications:226 Rec. Actions:Recruiter Actions:226

Senior General Manager - F&A Operations - BPS (18-26 yrs)

Pune Job Code: 811546

Objectives :

- Takes accountability and responsibility for the day-to-day delivery of an entire end-to-end package of business services to the customer, meeting customer and organization expectations, contractual obligations, within timescales, costs, resource utilization and service levels

- Ensures effective deployment of resources and provision of technical expertise in support of overall end-to-end business process services

- Influences, manages and drives the strategy of a defined area of the business or for the development of policy in their area of expertise

- Develops a solid and proactive understanding regarding the needs of their customers and how the market is responding, changing and developing in their field of expertise, advises senior managers in the business

- Develops and delivers, on the year ahead, operating plans and/or translates and advises on the local application of Policy

Essential responsibilities:

Sales :

- Supports the bid process for new work, whether from existing or new clients

- Contributes with sales in the agreement of delivery scope and resourcing levels to achieve notably the client's objectives of quality and cost

- Contributes to the Group's profitable growth

Delivery :

- Balances the needs of various projects which may call on service delivery expertise, agree priorities on new initiatives and support

- Plans, schedules and manages the defined business services, delivering to agreed timescales, budget, acceptance criteria, quality criteria and contractual commitments

- Resolves service issues in an appropriate and timely fashion and initiate timely, corrective action when required, reports/escalates major service issues promptly when necessary

- Demonstrates a practical approach to continuous improvement of the processes which directly manage the delivery of business services

- Ensures an effective communication process is in place with customers, line management, third party suppliers and team members

- Deals with enquiries from customers related to the performance/results of the operation of the business service for which the manager is responsible

- Develops transactional processes and procedures in support of new products and services, or in response to system changes

- Manages projects, provide support to working parties and advises on best industry practices within accounting and related transaction areas

- Meets with customers to discuss service levels and performance issues, identifying potential service improvement opportunities

Manage :

- Guarantees the application of Group's quality and security processes, as well as data confidentiality and security rules

- Ensures that the service delivery is being managed in accordance with the agreed processes and procedures with regard to service definition, service level management including reporting, documentation including maintenance of appropriate review documentation and audit trails, change control with both customers and suppliers

- Identifies and manages issues and risks in their business activities and takes responsibility for reporting issues and risks in a timely, open and appropriate manner

- Ensures all internal and external audit requirements are fully satisfied

- Ensures quality, improvement plans are monitored and developed

Entrepreneurship :

- Motivates employees

- Contributes to the Group's end-to-end offering

- Champions the Group's capabilities in the BPS market

- Actively contributes in knowledge-building for their domain (training, methods, dissemination, communities, etc)

- Is highly proactive with compelling propositions for continuous improvement

- Keeps a sustained watch on their domain

- Proposes innovative solutions

Develop

- Leads, manages and develops large teams

- Transfers skills to their teams

- Helps to create a positive and motivating environment

- Tracks the careers of employees and managers (assignments, training, tutoring, support, career management, recruitment, induction, etc)

- Contributes to Business Unit and Division communication

- Promotes the Group's values and fundamentals

Key technical and functional skills :

- Good knowledge of running large BPS activities

- Qualified in accounting

- Knowledge of building or managing xshore delivery centers

- Good command of coaching and mentoring, networking skills

- Strong analytical skills and knowledge of up to date techniques used in problem resolution

- Expert in at least one area of BPS delivery

- Commercially astute

- Excellent presentation skills

Prerequisites :

- Proven leadership in managing a significant span of services delivered to a client

- Demonstrated ability to develop skills within a team

- Deep experience in incident management and issues resolution

Women-friendly workplace:

Maternity and Paternity Benefits

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