Senior Functional Consultant - IT

Senior Functional Consultant (SFC)- EmployWise

Key Roles and Responsibilities :

The roles responsibilities are in 3 key areas: Account Management, Project Management and Product Management Contribution

Account Management :

- Responsible for managing the customer on-boarding and continued engagement process for EmployWiseTM taking complete post-sales ownership of a customer account.

- Building and nurturing customer relations through value-delivery and regular contact.

- Working closely with the key stakeholders of the client and ensure customers realise value from their EmployWiseTM deployments

- Ensure account level revenue enhancement through upsell of modules and services by mapping customer processes, existing solutions and pitching business benefits through greater use of EmployWiseTM

Project Management :

- Develop and monitor implementation plans and ensure go-live as per timelines

- Manage implementation effort and time to ensure go-live well within estimated time/costs budgets

- Needs to manage a team of Functional consultants and assist them in the day-to-day tasks of implementation and client interactions

Product Management :

- Contribute to improvement of the product by providing regular feedback to the product management team and product engineering team by sharing critical user experience inputs towards product development and improvement.

- Provide effort estimates to Sales teams for new implementations

- Ensure excellent feedback from customers on reference checks from prospective customers and lead referrals from customers.

- Assist the BD team in managing key contact relationships in customer organisations

Education & Experience :

- Engineers with MBA preferably in HR

- Minimum 70% score in academics throughout

- At least 4 years of prior enterprise software implementation experience preferably in the HR domain or cloud/SaaS solutions

Functional Knowledge :

- Ability to win customer confidence through grasp of domain and product knowledge to be able to act as a consultant to the customer.

- A business development orientation in mining and growing existing accounts

- Understanding of HR function. Awareness and understanding of Industry best practices in HR [Preferable but not essential]

Interpersonal / Soft Skills :

- Excellent communication skills with the ability to convincingly articulate complex ideas especially in a one-to-many situation

- Strong account and people management skills based on empathy and integrity in relationships

- A team player capable of working in a collaborative manner while working in matrix operations

Please feel free reaching out to me on 8800904109

Salary Range: 6 - 7.5 LPA