Senior Executive/Assistant Manager - Corporate Service Operations - Telecom

Sr. Exec./Assistant Manager - Corporate Service- Telecom - Mumbai

We have an urgent opening with a leading Telecom MNC.

Position : Corporate Service Operation

Location : Mumbai

Age : 30 years (Max.)

Experience : 2- 7 years

CTC :

- 6.5L PA (Sr. Exec.)

- 8.7L PA (Assistant Manager)

Only female candidate required.

Job Description :

- Responsible and accountable for delivery and project management of local customer projects like tariff migrations, segment conversion along with account closures etc in the specified time frame.

- Responsible for servicing the account and planning at a local level to conduct monthly and regular service reviews with the customer.

- Has exposure in solving end to end corporate complaints.

- Experience in closing of escalated corporate cases within a shorter TAT.

- Should be able to understand the corporate behavior and his requirement.

- Should be familiar with the concept of Auth signatory, activation, IPOS, CRM, BSCS etc.

- Proactive in fixing situations and helping the corporate to realize and convert internal/external processes to better the corporate situation.

- The person should be aware of PAN India service processes and customer care contact points in order to liaison with them for closing PAN India service issues.

- Responsible for incident management at local level (anything that impacts the customer experience i.e.: network outage, billing queries, etc) responsible for the management, resolution status and reporting them.

- Responsible for problem management at local level (working with the local country to identify and address process issues in service processes).

- Ensure that service levels from all areas of the local company are managed, maintained and improved.

- Generating customer specific local billing/usage reports.

- Provides support in developing service proposal's with SLA for the country along with local service elements.

- Support the Account Manager in Complex Service level bids.

- Work in collaboration with the various department to manage the account i.e. Collections, network, credits and back office.

- Responsible for inputting into local country contract service renewal elements.

- Job requires client visits on a daily basis.

- Should be able to add contacts in the corporate good Relationship/Account Management.

- Responsible for retention and revenue management for assigned set of corporates.

- CDI action planning and working closely with the account Management team on improving NPS.

Poulami Chakraborty
Sr. consultant
Contact - 8961724053