Senior Director/Vice President - Operations - Diagnostic Firm

Our client is a fast-paced diagnostic firm based in India.

Overview: Embark on a transformative journey as a key architect of our organizational success. This role entails collaborative leadership, strategic planning, and meticulous oversight to elevate our business operations to new heights.

Your Impact:

Operational Enhancement:

- Spearheaded the identification and implementation of improvements across diverse business operations.

- Develop, monitor, and refine metrics to enhance performance across operational functions.

Collaborative Leadership:

- Cultivate collaboration with stakeholders to optimize processes, controls, and overall quality.

- Vigilantly monitor cost control measures across all operational facets.

Strategic Planning:

- Craft actionable business strategies aligned with both short-term and long-term organizational goals.

Performance Oversight:

- Keep a pulse on business performance, generating detailed reports and forecasts for informed decision-making.

Departmental Stewardship:

- Navigate the complexities of the Procurement department, emphasizing cost efficiency and process refinement.

- Oversee the Administration and Infrastructure department, ensuring compliance and driving innovative infrastructure development.

Stakeholder Engagement:

- Cultivate and sustain relationships with key stakeholders.

Operational Coordination:

- Daily collaboration with sales and business teams to identify and resolve operational challenges.

- Lead logistics processes for the efficient transportation of biological samples.

- Collaborate with the credit control team to ensure timely payment collection from MOU clients.

Compliance and Communication Mastery:

- Ensure all operational processes align with legal and statutory requirements.

- Establish effective and customer-friendly automated communication protocols.

Training and Documentation Leadership:

- Ensure comprehensive training and documentation, empowering business teams with in-depth process knowledge.

Conflict Resolution Authority:

- Lead the timely resolution of customer complaints and conflicts.

Your Qualifications:

- PhD and MBA in any discipline, backed by 10-15 years of experience, ideally within diagnostics/healthcare.

- Over five years of executive leadership experience.

- In-depth understanding of the industry, encompassing risk management, compliance, and regulatory requirements.

- Proficient in advanced business planning, data analysis, and performance metrics.

- Rapid problem diagnosis ability and foresight for potential issues.

- Impeccable attention to detail and effective management of multiple priorities.

- Assertiveness to meet deadlines and proactiveness in driving initiatives.

- Adept team management and strong cross-functional coordination and communication skills.

- Flexibility to adapt to varied working hours, including outside of regular office hours.

Due to the paucity of time, only shortlisted candidates will be connected. Please answer the assessment questions to help us understand your profile and fit for the role.