Senior Director - Solutioning & Consulting - Digital Marketing Firm

Client- This is the Captive unit of one of the worlds best Digital Marketing firms

The opportunity is at the intersection of

- Digital Marketing / Marketing Technology

- Consulting

- Solutioning

- Project Management & Delivery

The person will lead a team of 50 + which is responsible for

- Work with Account Management/Clients to create Solutions

- Understand the requirement - Create BRD ( Business Requirement Documents )/ FSD and explain them to the technical team

- They also make test plans and coordinate with the Quality team

- They also work on module release

The KRA's are

- Consulting and Solutioning

- Creating capacity- within the team by developing and mentoring them

- Managing Stakeholders in India and US

- Mentor and coach managers to efficiently manage teams and delivery of projects

- Ensure high client satisfaction with change management planning, communication, execution, and service.

- Identify, track and resolve project issues and risks.

- Employ consulting and systems development methodologies to guide daily activities.

- Makes final decisions on administrative or operational matters and ensures operations' effective achievement of objectives.

- Participate in corporate development of methods, techniques and evaluation criteria for projects, programs and people.

- Interactions frequently involve skills such as negotiating or influencing matters of significance to the organization.

- Proactively work to improve delivery quality, repeatability and on-time delivery of projects and looking for areas of improvement, implementing, and governing these standards.

- Ability to understand the work/tasks and ensure the right resources are assigned to the job and assist in growing the team's skill set

Essential skills & experience:

- Experience in CRM / Loyalty or Digital Marketing in General

- Minimum 16 years experience and we would prefer a premium college

- Extensive working knowledge of SDLC(Agile, waterfall models)

- Consulting & Solutioning

- Capacity Creation

- Ability to solve problems on the fly and work in a fast-paced, high traffic environment.

- Excellent written and spoken communication

- Managed delivery to global customers

- Ability to thrive in a highly matrixed environment on multiple priorities under pressure 

- Able to interact with customers, coach analysts and developers, and influence peers and management

- Able to learn quickly and rapidly establish expertise with the company standard and client-specific solutions.

Desirable skills & experience:

- Knowledge of multi-channel marketing concepts and best practices.

- Experience in database marketing and/or data management solutions.

- Knowledge of database marketing automation technologies