This is a leadership position and will report to Head of Quality. Job Description : - Responsible for overall operations of the quality function, customer experience, CSAT and process improvement projects for his/her span. - Play crucial Strategic role in improving customer Experience / Quality Scores for large number of accounts - To Manage large Quality team for day to day transactional requirements - Lead and support value additions like Digitization and Six Sigma Projects - Drive Quality Initiative across the span and bring in efficiencies and effectiveness in processes - Works in partnership with operations and training teams to study and analyze trends in quality and follow through with recommendations to improve people with strong focus on laid down processes - Process mapping and identifying non-value add steps to create lean and agile processes - Work on creating value added proposals for prospective and existing clients Qualification / Work Experience : - Graduate/PG with MBB/BB certification - Should have minimum 10 years of relevant experience managing a large span in a BPO/Customer service setting - Strong knowledge of Quality methodology (COPC, Six Sigma, LEAN)

Jaipur

Senior Director - Quality Assurance - BPO 

Senior Director - Quality Assurance - BPO  ,Job Description for Senior Director - Quality Assurance - BPO  in Vasutti Services Pvt Ltd in  Jaipur for (10-17) years of experience. Apply Now!

Job Description for Senior Director - Quality Assurance - BPO  in Vasutti Services Pvt Ltd in  Jaipur for (10-17) years of experience. Apply Now!