Senior Director - Client Engagement - BFSI

Role: Sr Director - Client Engagement

Exp: 20 years

Location : Mumbai

This role will be responsible for managing all key verticals KYC, AML, Client Services, Client Referential and Client Relations. Scope of the role requires intervention on ad hoc subjects (requiring reactivity & strong client focus mind set) & on projects of greater scale (horizontal projects & multi sites). Coordinating with various stakeholders across regions as well as other CIB or Group Functions (Compliance / Business / Risk /Legal/ Finance, etc.).

To assist onshore stakeholders & management in the Standardization, Expansion, Transformation, Cost Efficiency, Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Sanctions, Group policies, New Guidelines etc.). Streamline operational processes to reduce risk and improve efficiencies

Operational Risk:

1. Provide operational expertise to define solution that meets / exceeds the operations & regulatory needs

2. Identify opportunities to optimize capacity and increase efficiencies Imbibe and propagate firms KYC, Client services, AML, Operational Client Relations and Client Reference data policies and procedures as well as systems and technology used to record the information & documents.

3.Partner with required technology leads, designing the change needs, prioritizing the requirements and deliver that to create more efficiencies.

4. Minimize operational failure, including but not exclusively, the risk of fraud, by implementing sufficient regular controls, by measuring operational risk & taking actions to maintain it at an acceptable level.

Continuous Improvement:

1. Drive continuous improvement to review & streamline operations processes to converge towards better STP Rate, to improve Turn-Around Time & to minimize error rates.

2. Propose / Contribute to new systems/features deployment & coordinate with IT & regional management teams. This can be achieved by participating in Process re-engineering, Process & systems standardization & re-alignment, & business development support & enabling.

3. Act as one of the senior referents on Client Engagement Operations & continuously build, advocate & brand for an end to end operation/process workflow perspective

Transitions / Projects / Transformation:

1. Actively contribute / lead in projects / initiatives driven by central and/or regional Client Engagement Department.

2. Manage key transformation projects bringing them to a successful conclusion (quality/cost/delay) by a close coordination of IT & Operations departments.

3. Contribute / Lead some of CIB Transformation Initiatives for Client Engagement (regional organization towards target Operating model, End to End Project, Digital transformation