Senior Deputy Manager - Transition - Contact Center

SDM - Transition (Hyderabad) - Contact Center

Job Responsibilities :

- Successful management of large/multiple transitions of clients processes in the Customer Interaction / Contact Center domain.

- Compliance and continuous improvement to the Transition Methodology.

- Project planning and reporting to clients, internal stakeholders and transition leaders.

- Project tracking Risk, Issue, escalation and milestone management.

- Identify areas for efficiency improvement and implementing the same.

- Understanding the client needs, wants and expectations and manage them effectively.

- Metrics Delivery Setup metric deliverable and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live.

- Respond to RFI/ RFPs along with the solutions team.