Senior Data Scientist - Care & CX

Who We Are:

Vista's Tech & Data organization is working to make our company one of the world's most well-known and successful tech- and data-driven companies. The cross-functional team includes product managers, engineering leads, analysts, data scientists, software and data engineers and more - all passionate about providing Vista with information and solutions we can use to deliver jaw-dropping customer value.

Along with our partners, we are embarking on an exciting adventure to upgrade our customer experience with best practice product management, advanced analytics, and tech solutions. Vista is a leader in custom design, professional marketing, and mass customization of printed and Digital products and offers phenomenal customer and design service but there is still tremendous opportunity to enrich our service interactions and enable our teams with innovative analytics tools and relevant insights to provide the best possible service and fuel growth. To get there, we will need a results-oriented and passionate advocate for innovative data science solutions in the Customer Experience Domain.

What You Will Do:

- Be integral part of the team that builds scalable, self-serve data products and supports the whole Vista with customer experience insights.

- Utilize diverse data sources, including text feedback, website behavior and shopping behavior data to provide a rounded view of the customer experience.

- Leverage Generative AI models to summarize wealth of unstructured data into easy to access insights.

- Collaborate with lead data scientist on improving existing models and adapting them to new business problems and new data sources.

- Support team on an exciting journey of innovation and impact, leading the development and application of state-of-the-art data science models to tackle strategic and transformative challenges for Vista.

- Embrace the opportunity to work with cutting-edge technologies and shape the future of data-driven solutions in a dynamic and collaborative environment.

- Engage with business partners to collaborate around analytical project requirements, define success metrics, explain methodologies and results, and negotiate deliverables.

- Bring new ideas to the table; take your idea and turn it into a full-fledged data product with the support of the broader Vista Tech and data team.

- Contribute to a roadmap making customer experience data products a core capability at Vista.

- Keep yourself up to date with the latest developments in the area of AI to help the team stay innovative and impactful.

- Mentor and train junior data scientists and analysts.

Your Qualifications:

- Degree in Computer Science, Math/Statistics or another related field

- 3+ years of Data Science models development experience

- Excellent programming skills in SQL, Spark and Python

-Good understanding of key data science models and algorithms along with a comprehensive projects' portfolio

- Entrepreneurial mindset and experience launching new data products

- Strength in clarifying and formalizing complex problems

Nice to have:

- Good knowledge of data visualization theory and tools (e.g. Tableau, Looker)

- Relevant work experience in an agile eCommerce environment

- Comfortable working in a cross-functional team to "productionize" your work

- Experience in GenAI (mainly LLM) and NLP overall

Experience with MLOps

Why You'll Love Working Here:

We strive to give you everything you need to learn, grow, and succeed and take a step forward in your learning journey - and your life. Through constant learning, collaboration, and perpetual exposure to what's next, we're always pushing boundaries and broadening our horizons.

At Vista, we put great importance into the wellbeing of our employees, which is why we offer perks that ensure an excellent work/life balance.