Job Overview: We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the development and execution of strategies to maximize customer value, retention, and overall happiness. Responsibilities: Team Leadership: - Lead and inspire a team of Customer Success Managers, fostering a culture of excellence, collaboration, and continuous improvement. - Provide guidance and mentorship to team members, helping them achieve individual and team goals. Customer Engagement: - Develop and implement customer engagement strategies to enhance the overall customer experience. - Collaborate with cross-functional teams to address customer needs, proactively identify opportunities for improvement, and drive customer satisfaction. Account Management: - Oversee the management of key customer accounts, ensuring high levels of customer satisfaction, retention, and growth. - Work closely with the sales team to identify upsell and cross-sell opportunities within existing accounts. Data Analysis and Reporting: - Utilize customer data and feedback to identify trends, measure performance, and drive data-driven decision-making. - Generate regular reports on customer success metrics and share insights with the leadership team. Product Feedback and Improvement: - Act as a liaison between customers and the product development team, providing valuable insights and feedback to drive product enhancements. - Collaborate with product managers to ensure customer needs are addressed in product roadmaps. Requirements: - Managed team for 2-3 years, B2B Business - Bachelor's degree in Business, Marketing, or a related field; MBA is a plus. - Proven experience in a customer success leadership role, preferably in a technology or SaaS company. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Analytical mindset with the ability to derive insights from data. - Experience working with cross-functional teams. - Demonstrated success in driving customer satisfaction, retention, and growth.

Gurgaon/Gurugram

Senior Customer Success Manager - SaaS 

Senior Customer Success Manager - SaaS  ,Job Description for Senior Customer Success Manager - SaaS  in KPB Consultants in  Gurgaon/Gurugram for (4-10) years of experience. Apply Now!

Job Description for Senior Customer Success Manager - SaaS  in KPB Consultants in  Gurgaon/Gurugram for (4-10) years of experience. Apply Now!