Senior Customer Success Manager - IT/Logistics Tech

Responsibilities-

- Lead and inspire a team of Customer Success Managers, fostering a culture of excellence, collaboration, and continuous improvement.

- Provide guidance and mentorship to team members, helping them achieve individual and team goals.

- Develop and implement customer engagement strategies

- Oversee the management of key customer accounts, ensuring high levels of customer satisfaction, retention, and growth.

- Work closely with the sales team to identify upsell and cross-sell opportunities within existing accounts.

- Act as a liaison between customers and the product development team, providing valuable insights and feedback to drive product enhancements.

- Collaborate with product managers to ensure customer needs are addressed in product roadmaps.

Requirements:

- Managed team for 2-3 years, B2B Business

- Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.

- Proven experience in a customer success leadership role, preferably in a technology or SaaS company.

- Strong leadership and team management skills.

- Experience working with cross-functional teams.

- Demonstrated success in driving customer satisfaction, retention, and growth.