Senior Consultant - US Consumer Analytics - SBS - Bank

DRIVE IN GURUGRAM - US Consumer Analytics - Senior Consultant (SBS) - Pune

Client Details :

- Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients

- Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients- and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities

- Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all

Job Description:

What do we do?

- The North America Consumer Bank data analytics team works on solving various business challenges using data as tool. The team extracts relevant insights, identifies business opportunities and converts business problems into analytical framework, implements solutions and designs go-to-market strategies for a huge variety of business problems.

The team supports the business in driving high revenues and better customer experience by focusing on following:

- Customer lifecycle management: Design and implement strategies to improve customer experience and drive revenue, spanning across all 3 stages of customer lifecycle - acquisition, ECM and Retention

- Offer optimization: Design, test and implement innovative and customer-centric offers tailored to drive customer delight and grow engagement

- Digital: Trace customer's digital journey with Citi, design strategies to make digital experience more engaging and drive revenue through digital channels

- Revenue/Financial forecasting: Design, maintain and enhance P&L forecasting for all products & portfolios, ensure strict adherence to accounting standards and accurate forecasting techniques to help product managers plan better

- Team analyzes millions of customer level transactions using various data analytics techniques to unlock opportunities for our clients in meeting their financial needs and creating economic value for the bank.

What's expected from you?

As a principal Analyst, we are seeking an experienced analytics candidate who should be able to perform below behaviors in their day to day role:

- Client Obsession - Create client centric analytic solution to business problems. Individual should be able to have a holistic view of multiple businesses and develop analytics solutions accordingly.

- Analytic Project Execution - Own and deliver multiple and complex analytic projects. This would require an understanding of business context, conversion of business problems in modeling, and implementing such solutions to create economic value.

- Statistical mind set - Proficiency in basic statistics, hypothesis testing, segmentation and predictive modeling.

- Stakeholder Management: Experience in stakeholder management across various functions and regions.

- Presentation Skills : Delivering high class presentations to share the thoughts, the solutions or the problem for business stakeholders and senior management

- Project Management - Should have skillset to manage project in terms of creating project plan, assigning responsibilities,

- Ability to coach and mentor juniors.

Skillset you should possess :

The most important skill that our analyst should possess is their love for data and their eagerness for new challenges & solving new problems. Apart from these, they should also have the following skillset

Basic Qualifications:

- Bachelor's Degree with 6 years of experience in data analytics, or Master's Degree with 4 years of experience in data analytics, or PhD.

- Hands-on experience in SAS and SQL

- Experience working with large and multiple datasets, data warehouses and ability to pull data using relevant programs and coding.

- Strong background in Statistical Analysis.

- Experience in working on Credit Cards and Retail Banking products

Preferred Qualifications:

- Experience in Python or R programing

- Machine Learning & Statistical Modeling experience

- Experience on working in P&L Forecasting, Product Pricing, Acquisition Strategy projects

- Experience of using Tableau

- Experience of Adobe Analytics (SiteCatalyst)

Experience - 3 - 5 Years

Annual Salary - 12 LPA-20 LPA INR

Work Location - Pune, Maharashtra, India