jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
22/05 WEN
Recruitment Consultanat at WEN

Views:257 Applications:36 Rec. Actions:Recruiter Actions:28

Senior Consultant - Transition - Consulting Firm (10-15 yrs)

Pune/Mumbai/Gurgaon/Gurugram/Vishakhapatnam/Vizag Job Code: 1263778

Senior Consultant Transition (Females only)


- All migrations / transitions at WNS is supported by a central transitions team called the 'Global Project Management Office'. The principle role of this team is to manage, own and act as a custodian for all transitions that take place across the length and breadth of the organization for all geographies.

- This team is also responsible for creating customized solutions and pricing for RFP and deal pursuits. Key responsibilities: Lead large/multiple transitions of clients' processes Thorough project planning and reporting to clients, internal stakeholders and transition leaders Thorough and proactive project review - Risk, Issue, escalation and milestone management Identify areas for efficiency improvement and implementing the same Build close rapport with key internal stakeholders and clients

- Manage project escalations and conflicts in projects Mentor and coach direct reports to aid in their development Strong focus on positive transition outcomes: Project Financials (people, technology, infrastructure, etc.)

- Balance risks with speed of execution Customer Experience - understand client needs, wants and expectations and manage them effectively Metrics Delivery - Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live Required to lead multiple initiatives / projects concurrently (where applicable)

- Compliance and continuous improvement to the WNS Transition Methodology Respond to RFI/ RFPs along with the solutions team Able to take on additional responsibilities in the transition function (e.g. capability building)

- Skills is a must Strong CRM skills Deep understanding of the different aspects of BPO business - QA, MIS, SLA, Base-lining, etc PMP or other project management certification is a plus Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus Supplemental

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.