Senior Consultant/Consultant - Benchmarking Advisory Practice - BPO Sector

We are looking to hire for the subject role for one of our esteemed clients.

Company Description : 

Our Client supports leading companies and organizations in delivering their most critical transformations on the basis of a single, central, conviction that a shared sense of enthusiasm is at the core of successful change. It is the subsidiary of a $500M IT and Business Transformation advisor to global enterprise leaders partnering along the entire value chain, from Strategy & Planning to Execution and Management. With a highly experienced resource base comprising 'of Former CXOs, IT Leaders, Business Executives, and former Big4 and GMC Partners, our client counsels organizations in a hands-on manner across mandates including IT / BPO Modernization Strategy, Run Optimization, Sourcing lifecycle management (shared services, outsourcing, or hybrid), IT & BPO Service and Program Management. The client serves enterprises, service providers, and private equity firms with footprint in all industry categories / geographies. For more information, please

The Senior Consultant (BPO) in the Benchmarking Advisory practice will be involved in all aspects of practice management i.e.,

- Help set-up a structured BPO benchmarking database from scratch (metrics related to pricing, performance, delivery, T&Cs etc.) with oversight / support from the practice leaders

- Get involved in recommending/instituting mechanisms (people, process, technology) for perpetual database updates

- Leverage the benchmarking database and experience to actively deliver on client projects along with the practice leaders; grow quickly to provide independent delivery and client management leverage to the leaders, as needed

- Collaborate with the practice leaders and Marketing on ideas to synthesize/package practice capabilities, IP, and engagement takeaways into marketable content

- Longer-term objectives include facilitating the growth and evolution of the practice, such as helping in the hiring and management of a team of benchmarking analysts with specific areas of focus

Responsibilities :

- Work closely with the leaders in practice building initiatives including, benchmarking database set-up/management, active client delivery, sales & marketing support

- Analysis, financial modelling, synthesizing observations / recommendations, and reporting on active client engagements

- Assist other teams with pricing/contracting related inquiries and projects, as needed

- Support the leaders in practice P&L responsibilities such as business development, marketing, straddling multiple benchmarking engagements, revenue and profitability discussions with leadership etc.

- Start developing a strong reputation within and outside the firm based on quality of work and insights delivered to clients, as well as by helping publish top quality content (whitepapers / viewpoints / blogs etc.)

Education and Experience : 

We are seeking a high caliber individual to maintain our exceptional standards. This person should have:

- 8+ years of experience with expertise in Solutioning and pricing knowhow in BPO outsourcing transformation mandates. Should have experience on multiple dimensions such as transaction-based pricing, FTE-based prices and outcome based priced, leverage of Automation in BPO deals, RPA in BPO deals etc.

- Prior experience in, and ability to comprehend, trends in outsourcing, shared services, and digital transformation

- Desirable to have exposure in multiple BPO segments such as Healthcare BPO, FAO, HRO etc

- Strong ownership and leadership traits

- Excellent written and oral presentation skills

- Client presence and relationship orientation

- Collaborative work style; strong interpersonal and team skills

- Bachelors Degree and MBA preferred but the right experience takes precedence