Senior Consultant - Business Development - Customer Experience Management - Consulting Firm

Senior Consultant - Business Development (Customer Experience Mgmt)

Key Result Areas :

- Achieve the revenue targets set for the year

- Deepen relationships by up selling and cross selling

- Ensure seamless coordination and delivery of client engagements

Activities:

- Identify opportunities and conduct activities to increase prospect contacts through email campaigns, networking and face-to-face meetings etc.

- Understand client needs in development space in relation to organizational capabilities and suggest suitable solutions to the clients

- Coordinate with decision making team from client's end and delivery team from the organization's end to generate revenue

- Map client organizations to understand future requirements and decision making teams

- Conduct initiatives to develop and maintain strong relationships with decision making teams

- Cross sell and up-sell suitable solutions to client organizations

- Coordinate with internal teams and assigned resources to ensure completion of pre, during and post engagement activities

- Ensure Client satisfaction and feedback

Skills Required:

- Post Graduate in Management with at least 4 - 8 years of work experience

- Experience in managing accounts for an organization in similar business - HR Consulting Or Training

- Confidence to conduct business in virtual environment (mail and phone)

- High level competency in MS Office (Word, Excel & PowerPoint)

- Ability to multi-task and working under pressure is a must

- Prior experience in managing key accounts and working in consulting environment

- Good communication skills. Fluency in local language will be an added advantage

- Being self-motivated, adaptable and collaborative are requirements for this role