Senior Client Manager - Digital Wealth Management Firm

Senior Client Manager

Job Description:

Senior Client Manager - Client Relations

About Us:

Founded in 2012, Client is a full-stack Digital Wealth Management company with the sole objective of simplifying complex investing concepts through automation with the help of technology, data & science. We partner with our customers & help them navigate their investment journey with the sole objective of helping them attain their financial goals.

Why become a Scripter ?

We Scripters take immense pride in the business we are building. Our task is ambitious and we like to work hard as well as smart. If you are somebody who relishes challenges and contributes to a new way of thinking and investing in India, then you are just like us, a Scripter at your core! Also whilst being a part of the team would entail its own set of challenges, we very strongly believe in teamwork and ensuring that all those who are part of our family thrive. As a result of this, we have been recognized by Great Place To Work- as one of India's best companies to work for two years in a row.

Hence if you love to interact with people, have a passion for personal finance, and can be a trusted companion to our customers in their financial journey then do read further about your responsibilities.

Core Responsibilities:

- Solve for customer financial need states with the help of Client product.

- Engage with the customers regularly and conduct their portfolio reviews.

- Understand the customer's goals, aims and aspirations and ensure his investment strategy is aligned with it.

- Monitor financial market trends to ensure that plans are effective, and to identify any necessary updates.

- Prepare and interpret client information such as investment performance reports, financial documents, summaries, and income projections.

- Explain the concept of financial planning to clients and work closely with clients for the creation and implementation of their financial plans

- Partner with customers on financial planning and help them chalk out changes required during different life stages.

- Deep understanding of the financial products - mutual funds, bonds, corporate fixed deposits, life and non-life insurance, PMS & other wealth services.

- Handhold customers throughout their investment journey. Manage the customer's emotions across different market cycles and help them avoid behavioural mistakes.

- Be an ally to customers and help them with all their financial needs/requirements

- Achieve a higher share of wallet from the customers driven solely by happy customer experiences and by the principle of "Doing right by the customer".

- Collaborate with cross-functional teams to ensure "Voice of the Customer" is recognized and changes are made internally to accommodate them.

Desired Skill sets:

- Graduate or Postgraduate with 3-10 years of experience in the financial services domain

- NISM V-A, certifications - Since these are mandatory certificates from the regulators, either the candidate should have cleared these certificates or will be required to clear this within 60 days from the date of joining

Qualifications:

Min:

- BCom + CFP. Preferably a post grad with a CFP. Fluent, grammatical spoken and written English.

- Expertise in Excel, powerpoint, maybe taxation or insurance or IT.

- Prior experience: 5 to 7 years in the advisory field.( Best way to learn about other best practices). Sales background would be good. Should be able to independently prepare financial plans.

- Attitude needs to demonstrate initiative, a thirst for knowledge and team spirit. There has to be passion to help people. Empathy. Confidence should be visible. Integrity. Team spirit. Good listening skills. Customer first attitude. Need someone who is not a rolling stone.

- They should be located on the Western suburbs.

- It is a 6 day work week.