Senior Campaign Manager - IT

- Directly manage and develop Production Managers.

- Oversee all full service campaign operations within purview and ensure all requests are delivered according to contract requirements.

- Oversee process for onboarding new clients.

- Responsible for 100% quality work and Client satisfaction within purview.

- Oversee campaign process and production resources for Harmony and DREAM Full Service Customers within book of business.

- Queue management and resource assignment on incoming business.

- Participate in new hire selection process.

- Lead and/or develop content for on-going team training programs.

- Maintain campaign process documentation and template forms to ensure seamless service experience across book of business.

- Assist in the development, communication, and rollout back-up plan across book of business during production resource outages.

- Reporting: Track key metrics including Client billable activities, individual productivity, etc. Ensure immediate teams reports are current and accurate.